Shipping policy
Thank you for shopping with Aelmica.
Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you’ll receive a confirmation email with tracking information.
UK Shipping
We ship across the United Kingdom using Royal Mail Tracked 48.
- Standard delivery: 2–3 working days
- Free UK shipping on orders over £29.99
International Shipping
We currently ship to Canada and the United States.
International shipping options, costs and estimated delivery times are shown at checkout. Available options may vary depending on the delivery destination, weight of the order and shipping method selected.
Most international orders are estimated to arrive within 3–8 business days after dispatch, depending on the shipping method selected.
Please note that international customers are responsible for any customs duties, import taxes or additional fees charged by their country.
Delays
While we aim to deliver within the estimated timeframes, delays caused by couriers, customs, weather conditions, or other circumstances beyond our control may occasionally occur.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We cannot be responsible for orders shipped to an incorrect address provided by the customer.
Lost or Damaged Parcels
If your parcel is lost, damaged, or delayed, please contact us as soon as possible at orders@shopaelmica.com, and we’ll do our best to help resolve the issue.