Last Updated: 31/05/2026

  1. About Us

This website, www.shopaelmica.com, is operated by Gabs Integrated Services Ltd, trading as Shop Aelmica (“we”, “our”, “us”).

By accessing our website or placing an order, you agree to be bound by these Terms, Shipping, Returns & Refund Policy.

  1. Products

We strive to ensure that all product descriptions, photographs, pricing, and availability information are accurate. However, colours may vary slightly due to differences in screen settings and lighting.

We reserve the right to update, modify, discontinue, or limit products at any time without prior notice.

  1. Pricing and Payment

All prices displayed on our website are in Pounds Sterling (£).

Payment must be made in full before orders are processed and dispatched. We securely process payments through trusted third-party payment providers.

We reserve the right to cancel orders where pricing errors, fraudulent activity, or other exceptional circumstances occur.

  1. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

A contract between you and Shop Aelmica is formed once your order has been dispatched.

  1. Shipping & Delivery

Processing Times

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During busy periods, promotional events, or unforeseen circumstances, processing times may be longer.

Delivery

Delivery times vary depending on your chosen shipping method and location.

While we work with reliable courier partners, delivery dates are estimates only and cannot be guaranteed.

Shop Aelmica is not responsible for delays caused by:

  • Courier service disruptions
  • Severe weather conditions
  • Customs processing
  • Incorrect delivery information supplied by the customer

Incorrect Addresses

Customers are responsible for providing accurate delivery information. Additional charges resulting from incorrect or incomplete addresses may be the customer’s responsibility.

Lost or Delayed Parcels

If your order has not arrived within a reasonable timeframe, please contact us and we will assist in investigating the matter with the courier.

  1. Returns

We want you to be satisfied with your purchase.

Under the Consumer Contracts Regulations, customers may return eligible items within 14 days of receiving their order.

To be eligible for a return:

  • Items must be unused and in their original condition.
  • Items must be returned with original packaging where applicable.
  • Proof of purchase must be provided.

Certain products may be exempt from returns for hygiene, safety, or customisation reasons.

6.1 Non-Returnable Items

For hygiene, safety, and customisation reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personalised or customised products
  • Made-to-order items
  • Earrings and certain jewellery items where return restrictions apply for hygiene reasons
  • Opened beauty, cosmetic, or personal care products (if applicable)
  • Gift hampers or curated gift sets that have been opened or altered after delivery
  • Clearance, sale, or promotional items marked as non-returnable

We reserve the right to refuse returns that do not meet our eligibility requirements.

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including your rights relating to faulty, damaged, misdescribed, or defective goods.

  1. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 14 days of receiving the returned item.

Original shipping charges are generally non-refundable unless:

  • The item was faulty;
  • The item was damaged upon arrival; or
  • We made an error with your order.
  1. Damaged, Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Photographs showing the problem

We will work with you to provide a replacement, exchange, or refund where appropriate.

  1. Cancellations

Orders may only be cancelled before dispatch.

Once an order has been shipped, the Returns Policy will apply.

  1. Limitation of Liability

To the fullest extent permitted by law, Shop Aelmica shall not be liable for indirect, incidental, or consequential losses arising from the use of our products or services.

Nothing in these terms excludes liability where exclusion is prohibited by law.

11. Intellectual Property

All website content, including text, graphics, logos, images, and designs, remains the property of Shop Aelmica or its licensors and may not be copied, reproduced, or distributed without written permission.

  1. Privacy

Your use of our website is also governed by our Privacy Policy.

  1. Changes to These Terms

We reserve the right to update these Terms, Shipping, Returns & Refund Policy at any time. Any changes will become effective upon publication on this website.

  1. Contact Us

For questions regarding orders, shipping, returns, refunds, or these terms, please contact:

Gabs Integrated Services Ltd
Trading as Shop Aelmica

Email: shopaelmica@gmail.com

Website: www.shopaelmica.com