Smart Puppy Mini Lamp

All UK orders are shipped via Royal Mail Tracked 48, providing reliable delivery and full tracking. We aim to dispatch orders within 1–2 working days, with most parcels arriving within 2–3 working days after dispatch. Tracking details will be provided once your order is on its way.

If you have any questions about your order, please contact us and we’ll be happy to help

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your Royal Mail tracking number. You can use this tracking number on the Royal Mail website to view the latest updates on your parcel’s journey and estimated delivery date.

If you haven’t received your tracking details or need assistance locating your order, please contact our customer support team and we’ll be happy to help.

We’re sorry for any inconvenience caused. If you’ve received an incorrect item or something is missing from your order, please contact us within 7 days of delivery with your order number and details of the issue. If possible, include clear photos of the items received.

We’ll review the issue promptly and work with you to arrange a suitable resolution, whether that’s sending the correct item, shipping the missing item, or providing an alternative solution where appropriate. Our goal is to make things right as quickly as possible.

Yes, we offer international shipping to selected destinations using Royal Mail’s international delivery services. Shipping costs and estimated delivery times vary depending on the destination country and will be calculated at checkout.

Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. Delivery times may also vary due to customs processing and local postal services.

If you have any questions about shipping to your country, please contact us before placing your order and we’ll be happy to assist